COMPANY OVERVIEW
Chalmers & Kubeck’s IT Evolution with CBIZ CompuData
Chalmers & Kubeck, based in Aston, PA, is a leading provider of manufacturing, maintenance, and repair services, known for their reputation for quality services and complete customer satisfaction. Their facility is equipped to handle a wide range of industrial services, ensuring they meet and exceed client expectations with a dedicated and skilled workforce.
CHALLENGES
Navigating IT Needs: Chalmers & Kubeck’s Path to Managed Services
Operating across multiple locations along the East Coast, Chalmers & Kubeck aimed to centralize their IT operations to maintain their reputation for quality and customer satisfaction. They understood that streamlining IT management was key to freeing up time for core business tasks.
Chalmers & Kubeck encountered various IT needs, spanning from licensing management to cybersecurity, efficient server management, and responsive IT support. Recognizing the pivotal role of the cloud in modernizing operations, Chalmers & Kubeck prioritized migrating to a cloud-based environment. This transition required expert guidance to ensure a flexible, secure, and resilient environment for their core applications.
Additionally, the team grappled with time constraints, struggling to balance daily operational demands with ongoing IT requirements. They needed an IT partner with the technical expertise and resources to fully support their technology needs and drive them towards enhanced efficiency.
OUTCOMES
Chalmers & Kubeck’s IT Transformation: A Strategic Partnership with CBIZ CompuData
In response to their challenges, Chalmers & Kubeck partnered with CBIZ CompuData. Leveraging CBIZ CompuData’s extensive experience in managed IT services, Chalmers & Kubeck effectively relieved themselves of IT burdens. This enabled them to focus on core operations, maintaining their industry leadership.
The transition to the cloud, facilitated by CBIZ CompuData, marked a significant milestone for Chalmers & Kubeck. This shift involved hosting their servers and migrating their Sage 100 software to the cloud, creating a more secure, accessible, and reliable environment. As a result, Chalmers & Kubeck gained peace of mind, confident that their IT infrastructure was in expert hands.
Chalmers & Kubeck praised CBIZ CompuData for the personalized customer service they received. This commitment to promptly and effectively resolving IT issues has fostered a long-standing relationship characterized by accessibility, responsiveness, and genuine care.
“Working with CBIZ CompuData has been an exceptional experience for us. Their team feels like an extension of our own, and we’ve developed strong working relationships over time. Whenever we encounter an issue, big or small, we have full confidence in CBIZ CompuData’s ability to address it effectively. Their support is top-notch, making sure our IT needs are always met. We’re grateful to have them as our trusted partner.”
— Josh Reynolds, IT/Maintenance Manager, at Chalmers & Kubeck.
RESULTS
Achieving Success with CBIZ CompuData: A Lasting Partnership Built on Exceptional Support
Chalmers & Kubeck’s partnership with CBIZ CompuData has led to significant improvements in their IT operations. Placing their IT infrastructure in the hands of CBIZ CompuData has cultivated a seamless, secure, and efficient environment, enabling Chalmers & Kubeck to focus on their core responsibilities and consistently deliver exceptional services to their clients.
Some of the key results and benefits include:
- Power of the Cloud: CBIZ CompuData provides cloud hosting services for all servers, eliminating concerns about data loss and server management while enhancing accessibility and collaboration. Additionally, they seamlessly transitioned Chalmers & Kubeck’s Sage 100 system to the cloud, ensuring better accessibility, flexibility, and security for their ERP system.
- High-Quality Customer Support: The consistent and personalized support provided by CBIZ CompuData has been a game-changer for the Chalmers & Kubeck team. The accessibility and responsiveness of CBIZ CompuData’s support team instill confidence in Chalmers & Kubeck that their IT needs will always be handled efficiently and promptly, regardless of size.
- Simplified Licensing Management: CBIZ CompuData’s management of software licensing has alleviated administrative burdens, allowing Chalmers & Kubeck to streamline the process and simply review and approve lists periodically.
- Efficient New Hire Onboarding: CBIZ CompuData’s assistance in new hire setups has significantly streamlined the onboarding process for Chalmers & Kubeck. Through a dynamic online form submission system, necessary information for new hires, such as Sage cloud accounts and email configurations, is easily facilitated. This streamlined approach has led to faster onboarding, reduced administrative burden, and ensured consistency in setup procedures.
- Improved Security: CBIZ CompuData’s implementation of spam email filtering through Harmony and duo multi-factor authentication for offsite workers has enhanced overall security. Robust data backup and recovery processes and security measures have minimized the impact of security incidents and ensured swift recovery from potential threats. Additionally, CBIZ CompuData has provided consulting services for CMMC and NIST compliance frameworks to help Chalmers & Kubeck adhere to high standards of security and regulatory compliance in their industry.
Executive Summary
- Offering a wide array of services from predictive maintenance to gear manufacturing, Chalmers & Kubeck is known for their expertise in industrial equipment support.
- Their ISO 9001:2015 registration, along with various other certifications, underscores their commitment to quality and ability to provide reliable, around-the-clock service.
About CBIZ CompuData
CBIZ CompuData is the premiere technology solutions provider for small and midsize organizations. With over 50 years as a technology innovator, our expertise spans a wide range of services from Managed Cloud, Accounting/ERP Software, Managed IT and Cybersecurity to help grow, protect, and streamline your business operations. Our team takes a holistic approach to meet customers’ needs and create technology solutions that will position them for success in the marketplace.